Privacy Policy

1. Introduction

At RanOutOf, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our app, you consent to the practices outlined in this Privacy Policy.

This Privacy Policy complies with the Australian Privacy Principles (APPs) and adheres to global privacy standards, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

Your privacy is important to us. By using this app, you consent to the collection, use, storage, and disclosure of your information as outlined in our Privacy Policy. We comply with the Australian Privacy Principles (APPs) and international data protection laws, including GDPR and CCPA. Key points include:

• Personal information: Phone number, suburb/area, city, country, gender, age group, and living situation.
• Non-personal information: App usage data, device information, and browsing statistics.
• Optional data: Loyalty card information, shopping preferences, and consumption patterns, if voluntarily provided by you.
• Where your data is stored: Data may be stored in or outside Australia, including the EU and the United States.

Data sharing:

• We may share your data with trusted third-party service providers who assist in hosting, analytics, or customer support. These providers operate under strict confidentiality agreements.
• We will not sell or rent your personal data to any third party.
• Cross-border data transfers: Your data may be transferred outside your country of residence to locations such as Australia, the European Union, or the United States. We ensure such transfers comply with applicable laws, including GDPR's Standard Contractual Clauses or equivalent safeguards.

3. How We Use Your Information

• To create and manage your account.
• To enhance app features and provide a personalized user experience.
• To improve app functionality through usage analytics.
• To communicate updates, promotions, or support information.
• To comply with legal obligations or respond to lawful requests.

We do not use sensitive personal data for automated decision-making without your explicit consent.

4. Global Privacy Compliance

4.1. Australian Privacy Principles (APPs)

• We collect only what is necessary and inform users about the purpose of data collection.
• Users can access and correct their data upon request.
• Cross-border disclosures are conducted with appropriate safeguards.

4.2. General Data Protection Regulation (GDPR)

• You have the right to access, correct, or delete your data.
• You may restrict data processing or withdraw consent at any time.
• You can request the transfer of your data to another service provider (data portability).

4.3. California Consumer Privacy Act (CCPA)

• You can opt-out of the sale of your personal data.
• You have the right to know what data we collect and why.
• You may request the deletion of your personal information.

For inquiries about your rights, contact us at support@ranoutof.com.

5. Your Privacy Rights

• Access your personal information we hold.
• Request corrections to your personal information if it is inaccurate.
• Make a complaint about a potential breach of the Australian Privacy Principles (APPs).

To exercise your rights, please contact us at support@ranoutof.com.

6. Notifications and Consent

• The type of data collected.
• The purpose for collecting the data.
• Any third parties with whom the data will be shared.

Your continued use of the app signifies your consent to these practices. Where required by law, we will obtain your explicit consent for specific data processing activities.

7. Minors

Our app is not intended for individuals under the age of 13 (or 16 for EU residents). Parental or guardian consent is required for minors to use the app. We do not knowingly collect information from children without appropriate consent. If we become aware of such data, we will delete it.

8. Cookies and Tracking

• Enhance app functionality and user experience.
• Analyse usage patterns to improve app performance.

You can manage cookie preferences in your device or browser settings. Disabling cookies may affect the functionality of certain features.
For more details, refer to our Cookie Policy.

9. Security of Your Information

• Encryption of sensitive data during transmission and storage.
• Access controls to restrict unauthorized personnel.
• Regular audits and monitoring for potential vulnerabilities.

We encourage you to secure your account by using strong passwords and not sharing your credentials with others. Despite our efforts, no system is completely secure. By using the app, you acknowledge this risk.

10. Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, we securely delete or anonymize it.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. You will be notified of significant updates via email or app notifications. Continued use of the app after such updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at feedback@ranoutof.com
For unresolved privacy concerns, you may contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

Last updated: 04 June 2025